Frequently Asked Questions

Getting started is easy! Simply fill out our contact form and we'll reach out promptly to schedule your free in-home assessment. During the assessment, we'll evaluate your space, discuss your cleaning needs, and provide a customized quote tailored to your specific requirements.

During your free assessment, we'll visit your home to evaluate the scope of cleaning required. We'll discuss your preferences, any special situations (pets, allergies, specific areas of concern), and access arrangements. This allows us to create a personalized cleaning plan and provide an accurate, no-obligation quote.

We provide custom quotes based on your free in-home assessment. Pricing depends on the size of your space, the type of cleaning needed (maintenance, deep clean, or move-in/move-out), frequency of service, and any special requirements. We believe in transparent pricing with no hidden fees—every quote is tailored to your specific needs.

Our maintenance cleaning includes all the essentials to keep your home consistently sparkling:

• Dusting all surfaces, furniture, and fixtures
• Vacuuming carpets and mopping hard floors
• Cleaning and sanitizing bathrooms
• Kitchen cleaning including countertops, appliances, and sinks
• Trash removal and bed making (upon request)

Deep cleaning is a more thorough service that tackles built-up grime, hard-to-reach areas, and detailed cleaning beyond surface-level tidying. It includes everything in maintenance cleaning plus intensive attention to areas like baseboards, light fixtures, inside appliances, window sills, door frames, and detailed scrubbing of bathrooms and kitchens. Deep cleaning is perfect for seasonal refreshes, before special occasions, or first-time clients.

Yes! Our move-in/move-out cleaning is comprehensive and designed for transitions between tenants or homeowners. We ensure spaces are spotless for new occupants or help secure your security deposit refund when moving out. This service includes detailed cleaning of all rooms, inside cabinets and drawers, appliances, closets, and often requires more time than standard cleaning due to the empty space and thoroughness required.

We discuss access options during your assessment to find what works best for you. Options include: you being home during cleaning, providing a key that we keep secure, using a lockbox, garage code, or other arrangements. All keys and access information are kept secure and confidential. We're flexible and will accommodate your comfort level and security preferences.

We understand life happens! We ask for 24 hours notice for cancellations or rescheduling to avoid a cancellation fee. For regular clients, we can usually accommodate schedule changes with enough notice. We also send reminder notifications before your scheduled cleaning to help you plan.

Absolutely! Many of our clients prefer weekly, bi-weekly, or monthly maintenance cleaning to keep their homes consistently sparkling. Recurring clients often receive priority scheduling and may qualify for discounted rates. We'll work with you to find a schedule that fits your lifestyle and budget.

We love pets! We'll discuss your furry family members during the assessment and make arrangements that work for everyone. Our eco-friendly, all-natural products are pet-safe. If your pets are comfortable with strangers, they can roam freely. If they prefer privacy, we can arrange to clean when they're in a specific room or when you're home to manage them.

This is exactly why we use 100% eco-friendly, all-natural, and organic cleaning products! Our products are free from harsh chemicals, synthetic fragrances, and toxins that can trigger allergies and sensitivities. If you have specific concerns, let us know during your assessment and we can discuss our product ingredients or accommodate special requests.

We handle special situations all the time! Whether it's post-construction cleaning, preparing for a new baby, helping elderly family members, or any unique circumstances—just let us know during your assessment. We're experienced in accommodating various needs and will work with you to create a cleaning plan that addresses your specific situation.

We exclusively use 100% eco-friendly, pet-safe, all-natural, and organic cleaning products. This sets us apart from other cleaning services and makes us the perfect choice for families with children, households with pets, individuals sensitive to harsh chemicals, and anyone who cares about environmental responsibility. Our products are effective yet gentle on your home and the planet.

Nope! We bring all our own eco-friendly cleaning supplies and equipment. However, if you have specific products you'd prefer us to use (perhaps a favorite floor cleaner or special wood polish), just let us know and we'll be happy to accommodate. We also ask that you have a working vacuum if you have specific preferences, though we typically bring our own professional-grade equipment.

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our cleaning, we'll work until we get it right—no questions asked. Simply contact us within 24 hours of your service and we'll return to address any concerns at no additional charge. Your satisfaction is our top priority!